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Terms & Conditions of Service

This statement was last updated on 06/01/2026.

By requesting an estimate, booking services, providing credit card information, making payment, or giving verbal authorization over the phone, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Verbal authorization carries the same legal weight as a written or electronic signature.

Estimates & Pricing

  • All prices provided are estimates only and represent a minimum service rate.

  • Final pricing may increase or decrease by up to $100 on the day of service based on:

    • Actual condition of the home

    • Level of buildup

    • Accessibility

    • Time required to complete the service

  • Estimates are valid for 15 days from the date issued.

  • All pricing includes standard cleaning supplies and equipment unless otherwise stated.

Scope of Services – Exclusions

Unless explicitly added in writing and reflected on your estimate, services DO NOT INCLUDE:

  • Interior or exterior windows

  • Washing dishes

  • Organizing or tidying

  • Laundry

  • Inside ovens or refrigerators

Employee Solicitation & Non-Circumvention

Saiko’s Cleaning Service(SCS) invests significant time, money, and resources into recruiting, training, and retaining our employees.

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By agreeing to this contract, you acknowledge that:

  • You may not solicit, recruit, or hire any SCS employee for private or side work.

  • A $4,500 finder’s fee will be charged if a client hires or attempts to hire a SCS employee outside of our services.

  • Any solicitation will result in:

    • Immediate and permanent termination of service

    • Forfeiture of unused gift cards

    • Enforcement of the $4,500 fee

  • This restriction applies during employment and for one (1) year after the employee separates from Saiko’s Cleaning Service.

Service Limitations & Safety Conditions

We reserve the right to refuse or discontinue service immediately if unsafe or prohibited conditions are present.

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We do not provide:

  • Carpet cleaning

  • Furniture moving

  • Biohazard cleanup (including feces or urine from any source)

  • Pest-infested home removal (roaches, bed bugs, rats, fleas, etc.)

  • Cleaning in unsafe environments (aggressive pets or people, visible black mold, active construction)

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If technicians arrive and unsafe conditions are present:

  • technicians may leave immediately

  • The full service charge will apply, including forfeiture of any retainer

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Additional acknowledgments:

  • Water and electricity must be available

  • We cannot guarantee removal of permanent stains, mold staining, or mineral buildup

  • Dust resettlement may occur

  • We do not climb more than 2 feet of ladder

  • Before/after photos may be taken for quality assurance and documentation

Refund Policy

  • Saiko’s Cleaning Service does not offer refunds.

  • Concerns must be reported within 24 hours of service.

  • We will make reasonable efforts to re-clean within 24 business hours (excluding weekends).

Customer Responsibilities

You agree to:

  • Secure pets and aggressive animals

  • Keep children away from active cleaning areas

  • Understand that clutter or dishes may increase time and cost

  • For Move-In/Move-Out cleans:

    • Home must be vacant

    • Power and water must be on

    • No vendors or contractors present

    • Cabinets, drawers, and shelves must be empty

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Failure to meet these conditions may result in full charges without service performed.

Payment, Cancellation & Scheduling

Payment

  • Payment is due 24 hours after receiving invoice

  • Bank(ACH), Debit/Credit card, Apple Pay are available for Payment. Payment from Debit/Credit card and Apple Pay will be charged 3% as a transaction fee

  • Balances unpaid after 36 hours incur a $15 late fee

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Cancellation & Rescheduling

  • 48 hours’ notice required (business hours only; nights/weekends excluded)

  • Any cancellations/reschedules within 48 hours business hours before your scheduled service will result in a 50% service charge.

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Recurring Skip Fees

  • Weekly → Charged 30% increase next visit

  • Bi-Weekly → Charged 40% increase next visit

  • Monthly → Charged 50% increase next visit

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Rates return to normal after the next completed service.

Damage & Liability

  • We are not responsible for damage to unstable, unsecured, or improperly installed items.

  • Items valued over $25 must be disclosed.

  • Damage claims must be reported within 24 hours of service.

Final Acknowledgment

  • We may adjust service fee (we will give you a month prior before change)

  • By providing credit card information, or giving verbal authorization, or letting us into your home to clean, you confirm that you have read, understood, and agreed to all terms above and Saiko’s Cleaning Service’s full Terms & Conditions.

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